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Free Shipping & Returns in the U.S.

Shipping & Returns

Shipping

  • ViceRays offers free shipping within the continental US!  Orders will ship in 3-7 business days.
  • We ship to Hawaii and Alaska. Shipping fees will be calculated and applied during checkout.
  • We ship internationally. Shipping fees will be calculated and applied during checkout. We are not liable for any additional costs that may be accrued if your order pass through customs.  Please allow 10-15 business days for shipping international orders.

Returns & Exchanges

  • Return Policy: ViceRays offers a 30-day return policy.
    • Returns are accepted within 30 days of your original purchase. If you would like to return your product for a refund, please email a request with your order number in the subject line to hello@vicerays.com.
    • After your return is received by ViceRays and inspected for original condition, we will refund your entire payment provided that it is in the same condition that you received it.
  • International Returns: Unfortunately, we do not accept international returns at this time.
  • Exchange Policy:
    • If your order arrives and there are any issues with your ViceRays, no worries. Please take a picture, and send an email to hello@vicerays.com explaining the issue.
  • ViceRays is not liable for package loss or misplacement, or for packages which are returned to a wrong address.
  • Note: If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Incorrect Orders

  • If you receive an incorrect order, please email us at hello@vicerays.com so that we can make it right!
    • Include in your email:
      • a picture of everything you have received
      • the order number
    • We will resolve the problem for you after the order is verified.